Terms of Sale

Willow Lane Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security of your personal information. Secure information will not be passed on to any third parties, and will not be recorded for any purpose.

 

Willow Lane Privacy Policy

Willow lane is committed to ensuring your privacy is protected. Cookies are used to gather information from users. This policy describes the use and protection of any information gathered by Willow Lane when you use the following website willowlanefashion.co.uk willowlanefashion.co.uk.
Information is gathered for the following reasons.
To gather information regarding demographic location of our customer
To collect contact information such as name and email address
Information may be used to improve our service
We may use the information to contact you for market research purposes.
Internal record keeping.

 

TERMS OF SALE

Returns

Items can be returned within 14 days of receipt. Return instructions can be found on the invoice, please enclose with this invoice with the return package. All items returned must be unworn, clean and with tags still attached. All goods will be inspected upon return. We do not offer a free returns service at this stage. PLEASE NOTE THAT SALE ITEMS ARE RETURNABLE FOR AN EXCHANGE OR CREDIT NOTE ONLY.

Exchanges

If you would like to exchange an item, please contact info@willowlanefashion.co.uk with your order number and details of exchange.

Description of goods and prices

We have taken care to describe items as accurately as possible. In some cases, items may appear slightly different colour on the website – this is due to colours appearing brighter or darker on different computer displays. If goods do not appear as you ordered, please do not hesitate to get in contact with us to discuss this further. Prices will be included in product description; however, we reserve the right to change product prices without notification. If you have purchased a product at a particular price, you will not be charged more or refunded should the product price change. All prices are inclusive of VAT at the current rate.

Payment

Payment options are shown at the checkout. Any payments will be due before items are sent out for delivery. If payment fails the order will not be accepted. Payment is made securely on this website.

Order cancellations

At this time we are unable to accept cancellation of orders.

Delivery

Goods will be posted as soon as possible in all cases to the address which has been provided at the checkout. In any event the goods will be sent within a maximum of 7 days. Should there be a delay in the delivery of your item, we shall inform you of this.

Faulty Product

If an item delivered to you appears to be faulty, you will receive a full refund or exchange for this item. Goods which are sent back will be thoroughly checked in order for you to receive the full refund.